1. Order
• It is very easy to make an order.
• Browse our website, feel free to choose the product that you interested in.
• Email us with your purchase order Form - Please contact us for the Wholesale Pricelist form.
• All order must be written.

2. Payment Method
• We accept payment by TT (Telegraphic Transfer) to our Bank Account, Western Union or MoneyGram.
• We require 50% Deposit payment, from the total order amount at the time of order is placed,
• And the 50% balance payment when all the merchandise are ready to ship.
• Full payment required for all purchase order with total amount less than USD$ 2,000.
• Please email or fax us your bank transfer's receipt in order that we can monitor the status of your transfer.
• We will start to proccess your order once we have received your payment at our bank account.

3. Minimum Order
• Minimum order will applicable and will be differ for every item.
• Accesories and Small Items: 30 pcs per design - assorted color possible.
• Handbags, Sandals, Sarongs: 12 pcs per design per color.
• Handicrafts: 10 pcs per design
• There is no minimum order for big items such us furnitures or big dimension of woodcarving.

4. FREE Samples Order
• Samples order are always free of charge - excluding shipping cost.
• If you have any courrier account for collect payment in destination, then we will send the samples for free.
• We provide 5 up to 10 pieces of assorted items for free samples, depend on our stock availlibility.

5. Production Time
• Normally a standart 40ft container takes about 6 upto 8 weeks for production time.
• Production time depends on the quantity and the complexity of your order.
• We have some product ready stock - inventory, please contact us for confirmation.
• Most carvings are made for you when you order them, normal LCL order ussually take about 2 weeks.
• We will keep on informing you with the progress of your order by email and photos.
• We will send you the copy of Bill of Lading - BL and other related documents by email.

6. Refund - Cancellation
• When the first deposite is made, no refund or cancellation is possible.
• We will inform to the customer regarding the balanace payment when all merchandise are ready to ship.
• If there is no balance payment made after 27 days starting from our notification, all order are will be automatically cancelled without any refunds possible.

7. Delivery - Shipping
• Airfreight will take about 3 upto 7 working days to reach your address.
• We normally using Courrier service: FedEx, UPS, DHL, Postal Office, Air Cargo, etc.
• Sea Freight will take about 4 - 8 weeks depending to destinations.

8. Damaged merchandise
• Firstly, we will help you with the insurance coverage.
• If the damaged caused by Balibo, we will refund the amount of damaged as a new credit for your next order.
• We will always do our best to all of our valued customer.

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